Python Job: Machine Learning Scientist II

Zendesk is looking for a motivated Machine Learning Scientist with a background in Machine Learning to join our team in Europe.

Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.

Our team is responsible for helping Customer Experience teams to achieve their best, by intelligently solving repetitive work, so they can shift their focus to solving more sophisticated problems. We use the latest trends in Machine Learning and AI algorithms to help us on that mission, and we're passionate about empowering our customers

You will be embedded in a multi-functional team, closely collaborating with other scientist, engineers and product. You will contribute to the Research road map of Zendesk, by researching and building efficient multilingual machine learning solutions that power AI capabilities, such as macro suggestion, intent detection or sentiment analysis.

• Pair with applied ML scientists to learn about our technology stack and architecture

• Collaborate with ML teams to research, build and improve efficient multilingual AI solutions with a significant impact on customer support.

• Solve meaningful and challenging problems with recent ML techniques including neural networks and information retrieval

• Support transference to production of ML techniques and learn how to design for scale. Improving customer support of millions of clients a day!

• Collaborate with hardworking, experienced, and humble colleagues around the globe.

• Present your work to a multi-disciplinary, global audience.

• Be up to date with recent literature in machine learning and Natural Language Processing (NLP), participating in conferences and sharing knowledge internally.

• Participate in activities and volunteer with other scientists, engineers, students and interns.

• MSc degree in computer sciences, electrical engineering, math, or related areas.

• A solid foundation in statistics and machine learning techniques

• Good programming skills in python

• Experience with at least one of the main deep learning libraries (Tensorflow, Keras, PyTorch) - PyTorch preferred.

• Willingness to learn and grow

• Be curious and eager to understand the fundamentals of AI in a critical way

• Be pragmatic and results oriented

• Knowledge and experience with Natural Language Processing (NLP) is a bonus, specially on dialog, information retrieval, classification or sequence to sequence models

• Great written and verbal communication skills, with experience conveying technical concepts to a diverse audience of partners.

• A collaborative and can-do attitude

At Zendesk, we believe that every great customer relationship stems from a conversation. So we built a customer service software company that designs solutions to foster better customer relationships. From large enterprises to startups, powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 150,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.